Mary Tate

Mary Tate is a Professor at Queensland University of Technology's Science & Engineering Faculty. Her research focuses on Business Process Management, Information Systems, and Digital Services, with a particular emphasis on service quality, technology acceptance, and organizational learning. She has published extensively in journals like Business Process Management Journal and Information Systems Frontiers, and her work frequently addresses challenges in e-commerce, service failure prevention, and innovative technologies.

Her research interests include leveraging digital technologies to enhance service delivery, understanding user behavior in self-service contexts, and methodological advancements in information systems research. She has contributed to frameworks for process modeling success factors and technological enablers in service innovation.

Mary has presented at leading conferences such as the European Conference on Information Systems (ECIS) and the Pacific Asia Conference on Information Systems (PACIS). Her collaborative work spans topics from public sector digitization to ethical considerations in crowdwork platforms.