Marilyn Dyason

Dr. Marilyn Dyason is a Senior Lecturer at the University of Portsmouth, affiliated with the School of Organisations, Systems and People within the Faculty of Business & Law, and part of the Centre of Excellence in Defence, Risk & Resilience. She holds dual roles as a Company Director at Quality Partnership Solutions Limited and served as Justices' Chief Executive at HM Courts and Tribunal Service (2000–2005). Her expertise spans strategic quality management, leadership development, and organisational competitiveness, with a focus on excellence frameworks and competency-based standards.

Education:

• Ph.D. in 'Enhancing organisational competitiveness through Strategic Quality Management' (University of Portsmouth, 1993–1997)
• MBA in 'Adopting Competitive Strategies in the Public Sector' (University of Portsmouth, 1993)
• Advanced Diploma in Professional Training and Development (University of Cambridge, 1999)
• Diploma in Management Studies (University of Portsmouth, 1992)

Research Interests:

Her work emphasizes strategic quality management, leadership education, and the integration of technological advances (e.g., AI) into public services. She advocates for excellence frameworks to enhance organisational performance, particularly in the public sector. Her contributions include methodologies like Servqual for service quality assessment and innovative learning strategies for leadership development.

Professional Recognition:

An EFQM Lead Award Assessor and Judge for Excellence Awards internationally, she advises governments on quality improvement and competitiveness. Her research has been presented at global conferences and published in peer-reviewed journals.

Advisory Roles & Collaborations:

She serves as an Academic Consultant to the Chartered Association of Business Schools and actively contributes to international conferences on quality management and leadership.

Labs/Teams:

Associated with the Centre of Excellence in Defence, Risk & Resilience, focusing on interdisciplinary research in risk management and institutional resilience.