Krista Korpikoski

Krista Korpikoski is a University Lecturer at the Faculty of Art and Design, University of Lapland. Her research focuses on service design, organizational transformation, and customer-centric strategies in multinational corporations. She has led and collaborated on projects such as the Joint Master's Degree Programme in Service Design Strategies and Innovations, and the Design in Smart Mobility Business Services initiative. Her work emphasizes empathetic organizational culture, in-house service design implementation, and digital adaptation strategies.

• Education: Doctoral Thesis (2023), Master's in Design-related disciplines (inferred from roles).

Research interests span service design methodologies, organizational restructuring through design thinking, and the role of empathy in corporate environments. Key areas include case studies in manufacturing sectors, challenges in multinational operational frameworks, and digital learning adaptation. Her recent publications explore metaverse applications in business process management and customer-centric organizational shifts.

Grants & Projects:

• Principal Investigator: Palvelumuotoilun muutosroolia... väitöskirjatyö (2022-2023)
• Collaborative Investigator: Design in Smart Mobility Business Services (2018-2019)

Media & Activities: Active in academic conferences (EVA 2024, service design forums) and public talks on empathic organizations and boosting business through service design. Media engagements include articles on design-driven innovation in Finnish enterprises.