معرفی
Kim Bayma is an Instructor in the MS in Learning and Organizational Change Program at Northwestern University's School of Education and Social Policy (SESP). She concurrently serves as a senior Customer Success Leader at LinkedIn, specializing in talent strategy consulting for global enterprises. Her work focuses on leveraging design thinking and strategic change to drive organizational adoption of new technologies and processes. She leads a global team of Customer Success Managers and Analysts.
Education:
- BS in Business Administration and Marketing from Louisiana Scholars' College at Northwestern University
- MS in Learning and Organizational Change from SESP, Northwestern University
Professional Experience:
- 6+ years at LinkedIn developing customer success methodologies and the Customer Maturity Index
- 7 years at Towers Watson/Aon Hewitt consulting on employee engagement, culture, and performance management
Research Interests: Combines organizational learning, change management, and technology integration to enhance workplace effectiveness. Prior work emphasized talent acquisition strategies and aligning HR practices with business objectives.
