معرفی
Katie Davin is an Associate Professor at The International Hotel School, part of Johnson & Wales University's College of Hospitality Management in Providence. She specializes in hospitality marketing, post-pandemic guest experience strategies, and hospitality industry trends. Davin holds dual Master of Science and Bachelor of Science degrees in Hotel Administration from Cornell University.
Her research focuses on evolving guest expectations in the hotel industry, including contactless services, service customization, and staff resilience during crises. She emphasizes practical education through internships to prepare students for dynamic hospitality challenges. Recent work highlights post-pandemic operational strategies like flexible cancellation policies, hygiene protocol communication, and balancing staff well-being with guest needs.
Media contributions include analyses on travel refund policies, post-pandemic hotel recovery, and leadership challenges. She frequently appears on podcasts (e.g., No Vacancy), radio programs, and industry publications like Hotel Executive and GoLocalProv. Her insights bridge academic theory with real-world hospitality management practices.
Teaching focuses on adapting classic hospitality principles (authenticity, predictability) to modern demands such as no-touch services and heightened guest expectations. She advocates for staff training programs addressing both technical skills and emotional intelligence to meet emerging industry standards.
