Julia M. Jonas

Dr. Julia M. Jonas is a Postdoctoral Researcher at the Institute for Information Systems, Friedrich-Alexander-University Erlangen-Nürnberg (FAU). She holds a PhD in Information Systems from FAU (2016) and a Master's in Service Management from Karlstad University. Her research focuses on service innovation, digital transformation, and stakeholder engagement in service ecosystems. She is affiliated with the Chair of Information Systems I (Prof. Dr. Möslein) and serves as a guest researcher at the Cambridge Service Alliance and a guest lecturer at Uppsala University/Salzburg University of Applied Sciences.

Her work emphasizes practical applications in open innovation, with 4+ years as a project manager for companies like Beiersdorf and W.L. Gore. Key research themes include service robot acceptance in retail, value proposition design in digital systems, and actor roles in data-driven innovation. She co-edits the volume Innovating in the Open Lab (2020) and contributes to international conferences like ECIS and HICSS. Her research bridges academic theory with industry practices in service design and digital business models.

Recent publications analyze AR systems for collaborative innovation (2023), frontline employee resistance to service robots (2020), and stakeholder integration frameworks (2016-2018). She leads projects in service ecosystem governance, digital transformation strategies, and co-creation methodologies across academia and industry.