Jacqueline Arnoldy

Jacqueline Arnoldy serves as a Lecturer and Researcher in Emerging Technology for Business Digital Commerce at Amsterdam University of Applied Sciences. Her work focuses on social robotics applications in retail environments, examining consumer interactions and business implications through empirical field studies and industry collaborations.

Her research centers on social robot-human dynamics in commercial settings, with particular emphasis on customer satisfaction drivers, comparative analysis of humanoid versus non-humanoid robot designs, and the interplay between perceived usefulness and enjoyment. She investigates how robot advice impacts purchasing decisions and service quality perceptions, employing methodologies ranging from semantic differential scales to real-world retail deployments. Key themes include trust calibration in human-robot interactions and the economic viability of robotic solutions for workforce challenges.

Analysis of her 2022-2025 publications reveals concentrated exploration of social robots as retail service agents. Her work consistently examines how robot characteristics influence consumer acceptance, with recent studies demonstrating that ease of use and enjoyment frequently outweigh privacy concerns. The research trajectory shows increasing sophistication in experimental design, moving from conceptual frameworks to controlled field experiments in active retail environments.

Arnoldy actively disseminates findings through professional channels including the Social Robot Symposium she co-organized in 2024. Her collaborations with Verhagen, van de Sanden, and Nas through the Centre for Economic Transformation demonstrate strong industry-academia partnerships. Current work focuses on the Living Lab Social Robots initiative addressing frontline workforce optimization, indicating practical orientation toward solving real retail operational challenges through emerging technologies.