Hendry Raharjo

Hendry Raharjo is an Associate Professor at Chalmers University of Technology, Department of Service Management and Logistics. His research spans quality management, service systems, and sustainability across diverse sectors including healthcare, urban transport, and coworking spaces.

• Current academic rank: Associate Professor
• Affiliation: Chalmers University of Technology, Sweden
• Research themes: Quality Function Deployment (QFD), Robust Design Methodology, Probabilistic Modeling, Business Excellence

Hendry's recent publications focus on:

• Coworking space member needs (2024)
• Sustainable workspace practices (2023)
• Audit satisfaction metrics (2021)
• Healthcare pathway optimization (2019)
• Urban transport sustainability (2017)

He leads projects in:

• Digitalization impacts on quality management
• Coworking space quality
• Business excellence frameworks

Collaborations include:

• Centrum för management i byggsektorn (CMB)
• Swedish Institute for Quality (SIQ)
• International partners in Italy, Czech Republic, Singapore