Frank Chan

Frank Chan is a Professor of Information Systems at ESSEC Business School in France, where he currently serves as Department Head of Information Systems, Decision Sciences and Statistics (2022-2025). He has been with ESSEC since 2013, progressing from Assistant Professor to Associate Professor and now Professor. His academic career focuses on the intersection of information systems, public administration, and organizational behavior.

Dr. Chan earned his Ph.D. in Information Systems from Hong Kong University of Science and Technology (HKUST) in 2010 and completed his BBA in Information Systems and Finance from the same institution in 2003. His educational background provided the foundation for his research in technology implementation and electronic government.

His research interests span electronic government, technology implementation, agile methodologies, and internet privacy. Dr. Chan's work examines how digital technologies transform public services, organizational processes, and citizen experiences. He investigates the human aspects of technology adoption, including leadership dynamics in agile teams, citizen satisfaction with e-government services, and privacy concerns in digital environments. His multidisciplinary approach combines insights from information systems, public administration, and organizational behavior.

Analysis of Dr. Chan's publication record reveals a consistent focus on e-government systems and technology implementation, with increasing attention to agile development methodologies in recent years. His work demonstrates a progression from foundational technology adoption studies to more nuanced investigations of leadership dynamics, privacy concerns, and the societal impacts of digital initiatives. The interdisciplinary nature of his research bridges business, public administration, and technology domains.

• Pacific Asia Conference on Information Systems Best Associate Editor Award (2022)
• International Conference on Information Systems Outstanding Associate Editor Award (2019)
• MIS Quarterly Reviewer of the Year Award (2019)
• MIS Quarterly Reviewer of the Year Award (2018)
• Journal of Operations Management Ambassador Award (2017)
• Finalist for Journal of Operations Management Jack Meredith Best Paper Award (2012)

As a Senior Editor for Information Systems Journal since 2021 (previously Associate Editor 2016-2020), Dr. Chan has significantly contributed to the academic community. He has served as Track Co-Chair for major conferences including International Conference on Information Systems and Pacific Asia Conference on Information Systems. His consulting work with United Nations ESCAP on digitalization of tax administrations in Asia demonstrates the real-world impact of his expertise. Dr. Chan teaches courses in Research Design, Quantitative Research Methods, and Digital Business at ESSEC.