Carolin Vollenberg

Dr. Carolin Vollenberg serves as a Post-Doctoral Researcher at the Chair of Information Systems & Transformation Management within the Faculty of Computer Science at the University of Duisburg-Essen (UDE). Her academic journey includes a PhD from the University of Muenster (2021-2025), an M.Sc. in Technical Consulting and Management from Hochschule Hamm-Lippstadt (2018-2020), and a B.Eng. in Biomedical Technology from the same institution (2014-2018). Prior to her current position, she worked as a Research Assistant at South Westphalia University of Applied Sciences and gained industry experience at Zapp Systems GmbH.

• PhD in Business Informatics (2021-2025), University of Muenster
• M.Sc. Technical Consulting and Management (2018-2020), Hochschule Hamm-Lippstadt
• B.Eng. Biomedical Technology (2014-2018), Hochschule Hamm-Lippstadt

Research Focus: Vollenberg specializes in the governance of lightweight IT systems, digital transformation in public and healthcare sectors, and process mining applications. Her work bridges technical implementation with organizational behavior, particularly examining resistance to automation in sensitive domains like healthcare. She investigates how organizations navigate unintended consequences of technology adoption, with emphasis on RPA (Robotic Process Automation), omnichannel transformation, and data-driven process optimization. Her research methodology combines ethnographic field studies with quantitative process analysis.

Publication Trends: Analysis of her 16 publications (2020-2025) reveals strong focus on healthcare IT (45% of works), public sector digitalization (30%), and foundational process management (25%). Recent output shows increasing emphasis on ethical dimensions of process mining and sustainability applications. Her collaborative work spans multiple European institutions with consistent publication in top IS conferences (ICIS, ECIS, HICSS).

• Best Paper nomination at HICSS-55 (2022)
• Associate Editor for General Track at Internationale Tagung Wirtschaftsinformatik (WI) 2025

Professional Engagement: Vollenberg actively contributes to academic discourse through editorial roles and peer review. Her industry collaborations with healthcare providers and public sector entities demonstrate applied research impact. Current projects examine virtual nursing transformations and crisis-responsive RPA implementations, reflecting her commitment to solving real-world operational challenges through information systems innovation.