Lucija Ivančić

Lucija Ivančić is a Teaching and Research Assistant at the Department of Informatics, Faculty of Economics & Business, University of Zagreb. She is currently a PhD candidate with a focus on digital transformation, business process management, and emerging technologies like robotic process automation (RPA) and process mining.

• Role: Teaching and Research Assistant
• Department: Informatics
• University: University of Zagreb

Research Interests: Her work bridges business process management and digital transformation, with specific expertise in RPA, process mining, and AI applications in sectors like healthcare, education, and food wholesale. She explores how digital technologies enhance organizational efficiency, customer care, and elderly independence.

Publication Trends: Recent articles focus on RPA's integration challenges, process mining in healthcare, and AI-driven customer analytics. Her research often employs case studies, systematic reviews, and data-driven methodologies like K-means clustering.

Scientific Awards:

• Deans' award for BPMN simulation modeling
• Deans' award for IS auditing research

Additional Contributions: She investigates digital inclusion of seniors, e-learning platform implementation during the pandemic, and business-IT alignment education frameworks. Her work emphasizes practical guidelines for enterprises and policymakers.