Byron Keating

Byron Keating is an Adjunct Professor at Queensland University of Technology (QUT), specializing in service management, information systems, and consumer behavior. His work bridges academic research with practical applications in healthcare, public policy, and technology-mediated services.

Research interests include AI in service recovery, consumer vulnerability advocacy, and disability employment strategies. He has collaborated extensively with institutions like QUT's Business School and conducted impactful studies on public transport safety, facial recognition payment systems, and youth drug intervention programs.

With over 95 publications since 2002, his work spans journals like Journal of Service Management and International Journal of Information Management. Key themes include strategic alignment of IT systems, multichannel service optimization, and ethical considerations in emerging technologies.

Recent projects include systematic reviews on frontline employee vulnerability and DEI recruitment practices, as well as policy recommendations for disability employment centers. His interdisciplinary approach integrates marketing, technology, and public health to address societal challenges.