Bob Batt

Bob Batt is the Procter & Gamble - Bascom Professor and Associate Professor in the Department of Operations and Information Management at the Wisconsin School of Business, University of Wisconsin-Madison. He also holds an affiliate appointment with the Department of Emergency Medicine in the UW-Madison School of Medicine and Public Health.

Professor Batt received his PhD from the Wharton School at the University of Pennsylvania in 2013. He also holds an MBA from the Tuck School of Business at Dartmouth College as well as engineering degrees from Dartmouth College and Wheaton College.

Professor Batt's research focuses on service operations with an emphasis on healthcare delivery operations. His work examines emergency department operations, physician workload effects, facility layout impacts on service workers, and quality metrics in healthcare settings. He has developed insights into how discrete work shifts affect continuous service systems and how patient flow can be optimized in emergency care environments. His research bridges operations management principles with practical healthcare delivery challenges, providing actionable insights for improving patient outcomes and operational efficiency.

Professor Batt serves as Department Editor for Healthcare Management Science, and as Associate/Senior Editor for Management Science, Manufacturing & Service Operations Management, and Production and Operations Management. He is also a reviewer for several prestigious journals including Management Science, Operations Research, and Manufacturing and Service Operations Management.

• Procter & Gamble - Bascom Professor

Professor Batt teaches Service Operations Management to both undergraduate and MBA students at the Wisconsin School of Business. He has previously taught Data Mining and Spreadsheet Modeling at the Tuck School of Business at Dartmouth College. His teaching connects theoretical operations concepts with practical business applications, particularly in service sectors like healthcare. Professor Batt is coauthor of the book 'Modeling for Insight: A Master Class for Business Analysts' which provides analytics modeling strategies and techniques for ill-structured business problems.