معرفی
Bo Edvardsson is a Professor of Business Administration at Karlstad University and a researcher at the Service Research Center (CTF). He holds a prominent role in the field of service management, focusing on service ecosystems, innovation, sustainability, and customer experience. His work bridges academic research and practical business applications, emphasizing the importance of collaborative approaches and institutional dynamics in value creation.
His research interests include service systems design, resource integration, and the role of technology in service innovation. He has extensively explored topics such as service recovery, sustainable business practices, and the transformation of service ecosystems. Notably, he has contributed to understanding how platforms and digitalization influence service innovation and value co-creation.
Edvardsson has published over 200 articles in peer-reviewed journals and authored/co-authored multiple books, including Service Management: Evolution and Moving Forward and Values-based Service for Sustainable Business: Lessons from IKEA. His work has been recognized with several awards, including a Best Paper Award for his contributions to service design and innovation.
His research spans both private and public sectors, addressing challenges such as crisis management in services, aging populations (silver economy), and circular economy principles. He has collaborated with global organizations to design strategies for sustainable business transformation and ecosystem orchestration.
