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Tuuli Mattelmäki is a Professor at Aalto University's School of Arts, Design and Architecture , affiliated with the Department of Design . Her work centers on co-design , service design , and creative practices , with a focus on empathic approaches and societal transformations. Research Interests : Empathic Design : Human-centered methodologies in public sector innovation Transformational Futures : Exploring creative practices for sustainability Service Design : Cross-organizational B2B innovation and prototyping Design Probes : Experimental tools for participatory engagement Recent Articles (2022-2025) reflect expertise in service design , sustainability , and creative interventions , spanning subfields like co-laboratories, inner conditions in co-design, and climate-responsive design. Collaborations include institutions such as University of Sussex, RMIT, and Utrecht. Scientific Awards : Ziman Award (2024) for the CreaTures project Industrial Designer of the Year (2008) by TKO and ORNAMO Dean's Publication Bonus (2012) for the Encore team Teams & Labs : Principal Investigator of the CreaTures (Creative Practices for Transformational Futures) project, leading a multidisciplinary team with partners including Superflux, Kersnikova, and RMIT University.

• Design probes
• Empathic design
• Co-design
• +2 more

Zoe Lee is a Reader (Associate Professor) in Marketing at Cardiff Business School, Cardiff University , and Programme Director for MSc Strategic & Digital Marketing. She serves as an Associate Editor for the Journal of Strategic Marketing and editorial board member for Journal of Business Research and Journal of Philanthropy & Marketing . Research Interests: Responsible Branding Brand Purpose & Activism Sustainability Communications in Fashion Nonprofit Marketing Strategy Digital Brand Management Recent Publications (2023-2025) examine brand activism in permacrisis, social media banter between brands, disability inclusion in luxury fashion, and sustainability communication strategies. Her work combines empirical studies with systematic literature reviews across Journal of Marketing Management , European Journal of Marketing , and Journal of Business Research . Scientific Awards: Outstanding Article in Nonprofit & Voluntary Sector Quarterly (2018) Nominated for ESLA Awards (2021-2025) for teaching excellence Dean's Award for Citizenship (2017) Supervision: Currently supervising PhD students in corporate brand purpose, sustainability, and brand activism. Actively engaged in grant-funded projects including British Council research on inclusive policies and Hodge Foundation public value internships.

• Responsible Branding
• Brand Purpose
• Brand Activism
• +5 more

Dr. Wim Biemans is an Associate Professor at the Faculty of Economics and Business of the University of Groningen, specializing in Innovation Management and Marketing. He holds a PhD from Eindhoven University of Technology (1989) and has over 25 years of experience in research, teaching, and consulting. His work focuses on service innovation, B2B marketing, customer involvement in innovation, and the marketing-sales interface. He has authored over 100 peer-reviewed articles and books, including the best-selling Dutch B2B marketing textbook. His research has been recognized with awards like the Thomas P. Hustad Best Paper Award. He serves as Triage Editor for the Journal of Product Innovation Management and editorial board member for Industrial Marketing Management and Journal of Business & Industrial Marketing. Biemans teaches at the University of Groningen and multiple international institutions, including guest professor roles in Europe, Asia, and the U.S. He also designs executive programs for managerial training in innovation management and customer value creation. His recent research explores humor’s impact on creativity, digital tools in sales-marketing integration, and bridging technology-to-product development gaps. He emphasizes end-to-end value creation through intra-organizational collaboration and has published on the Valley of Death ecosystem challenges in innovation commercialization.

• Innovation Management
• B2B Marketing
• Service Innovation
• +6 more

Leena Aarikka-Stenroos is a Professor at Tampere University, leading the Research Centre for Managing Circular Economy (ManCE). She holds a Doctor of Science degree in Economics and Business Administration from Turku School of Economics (2011). Her research focuses on circular economy innovation, business models, sustainability transitions, and value creation mechanisms. She has pioneered studies on catalysts for circular economy ecosystems, B2B customer referencing, and the role of digital technologies in enabling circular value chains. Academic Qualification: PhD in Economics and Business Administration (Turku School of Economics, 2011) Roles: Head of Research Centre for Managing Circular Economy, Tampere University Research Interests: Circular Economy, Sustainability, Business Models, Innovation Management, Value Creation Her work contributes to UN Sustainable Development Goals, particularly addressing climate action and responsible consumption. Key contributions include frameworks for circular business model innovation and stakeholder engagement strategies in sustainability transitions. She has received prestigious awards such as the Alex Gofman Award (2016) and multiple best paper recognitions. Her research spans industries like construction, textiles, and healthcare, emphasizing cross-sector collaboration. Recent articles explore emotional dynamics in innovation, ethical value co-creation, and AI-driven value creation in B2B contexts. She actively collaborates internationally, contributing to conferences and editorial boards. Her work bridges theoretical insights with practical business strategies for environmental sustainability.

• Circular Economy
• Sustainability
• Business Models
• +3 more

Mika Yrjölä serves as a University Lecturer in Marketing at Tampere University's Faculty of Management and Business. He is an active member of the Customer-Oriented Research Group with extensive research experience in strategic marketing, value propositions, and business models. His academic work spans over a decade with 53 research outputs from 2013 to 2025. Yrjölä's research primarily focuses on strategic marketing, including value propositions, business models, capabilities, and customer orientation. He employs both quantitative and qualitative methods in his investigations, with particular interest in digital transformation, artificial intelligence in retail, and business-to-business platforms. His work contributes to understanding how organizations can create value in evolving market contexts, especially through digital channels and platform-based business models. His publication record shows consistent scholarly output with recent emphasis on AI-enhanced platforms, value creation in ecosystems, and retail transformation. The research demonstrates a clear trajectory toward understanding digital transformation in marketing contexts, with increasing focus on AI applications in services and retail environments. His work spans both theoretical contributions and practical applications for businesses navigating digital disruption. Marvin Jolson Award (2022) - for research in sales management Yrjölä has supervised master's students and doctoral candidates while actively participating in academic service as a journal reviewer and conference committee member. His activities include 41 scientific journal reviews, 19 media appearances, and 11 master's student supervisions. He has also served as an external reviewer for The French National Research Agency (ANR). As a member of the Customer-Oriented Research Group, Yrjölä collaborates with colleagues on projects examining consumer behavior, retail transformation, and digital marketing strategies. His research increasingly focuses on the intersection of AI and service delivery, particularly in platform-based business models and retail contexts.

• Strategic Marketing
• Marketing Management
• Value Propositions
• +7 more

Roberto Mora Cortez serves as an Associate Professor in the Department of Business and Sustainability at the University of Southern Denmark (SDU), Kolding campus, with a primary focus on Business-to-Business (B2B) marketing research and instruction. His academic contributions span teaching, publication, and industry engagement within the global B2B domain. His research expertise centers on B2B Marketing , Market Segmentation , and Quantitative Methods , with significant extensions into Sales , Trade Shows , Customer Journey mapping, and DEI in B2B contexts. His methodological approach combines systematic reviews, survey research, and empirical analysis, emphasizing practical applications for businesses across diverse economic environments including Chile and Peru. Key investigations address segmentation efficacy, digital transformation of trade shows, and the integration of diversity principles into B2B selling frameworks. Analysis of his 15 most recent publications (2022-2025) reveals dominant trends toward digitalization, sustainability, and inclusivity in B2B practices. His work consistently bridges theoretical frameworks with actionable implementation strategies, particularly in global and emerging markets. Notable thematic clusters include AI-driven business processes, relationship marketing resilience during economic fluctuations, and social media's role in B2B engagement. No scientific awards, prizes, or fellowships are documented in the available records. Mora Cortez has supervised at least one bachelor thesis student (Catherine Scheck) and teaches courses including Business-to-Business Marketing, Advanced Quantitative Analyses, and Scientific Research Processes. His academic service includes peer reviewing for the Journal of Business & Industrial Marketing and participation in conferences such as the AMA Winter Academic Conference. International collaborations with Georgia State University and the University of Chile indicate active research networking. His departmental work within SDU's sustainability-focused business unit involves media engagement on mining industry marketing in Latin America, including contributions to Peruvian business media on value propositions and trade show ROI. Current research trajectories emphasize digital transformation, sustainable innovation, and DEI integration within evolving B2B landscapes.

• B2B Marketing
• Market Segmentation
• Quantitative Methods
• +4 more

Professor Janet McColl-Kennedy is a leading figure in marketing and service science at The University of Queensland's Business School. She serves as Program Lead for Innovation Pathways (FaBA) and co-founded the Service Innovation Alliance (SIA) research hub, focusing on customer experience, AI, digital transformation, and sustainability. With Fellow status in the Academy of the Social Sciences in Australia and the Australian and New Zealand Marketing Academy, she holds international recognition including Research.com's World's Best Business Scientists ranking and the Christopher Lovelock Career Contributions to the Services Discipline Award (2025). University of Queensland Business School Honorary Visiting Professor, Cambridge Service Alliance Research Collaborator, University of Cambridge Her research spans customer experience management, service ecosystems, digital transformation, and healthcare services. She has pioneered frameworks for customer value co-creation and service recovery strategies, integrating AI and behavioral science. Her 2019 paper on customer experience insights was implemented by a major B2B organization, while her work on value co-creation improved outcomes at Lutheran Community Care. Recent publications focus on AI impacts in food and beverage services, sustainable service ecosystems, and digital health interventions. She has secured over $89 million in competitive grants, including multiple ARC Linkage and Discovery Projects, and leads cross-disciplinary teams with institutions like Cambridge University and Arizona State University. 2024 - ARC College of Experts appointment 2023 - Bo Edvardsson Industry Impact in Services Award 2022 - Elected Fellow of Academy of the Social Sciences in Australia 2021 - Clarivate Highly Cited Researcher 2018 - Ranked most influential marketing academic in Australia With over 220 publications and a Google Scholar H-index of 62, she has mentored 15 PhD students and examined theses at multiple universities. Her teaching spans 30+ years across undergraduate, postgraduate, and executive programs in Australia, USA, Italy, China, and Korea, with awards for blended learning and corporate education.

• Customer Experience Management
• Service Innovation
• Digital Transformation
• +5 more

Sascha Struwe serves as a Postdoctoral Researcher at Aalborg University Business School within the Faculty of Social Sciences and Humanities, actively contributing to the International Business Research Group. Based at Fibigerstræde 11 in Aalborg Øst, Denmark, Struwe operates at the intersection of service innovation theory and business practice with international focus. Research expertise centers on service innovation , value co-creation , and digital servitization , particularly examining B2B contexts and open banking ecosystems. Work consistently explores institutional influences through German-Chinese case studies, addressing how cultural and regulatory frameworks shape service design. Recent trajectories reveal evolution from foundational service design challenges (2019-2021) toward digital transformation implications (2022-2023), with emphasis on value co-destruction mechanisms in financial ecosystems. Struwe led the PhD project Innovating the Invisible and Intangible: Value Creation in B2B service (2018-2021) investigating co-creation capabilities across industrial sectors. Academic engagement includes conference participation at EIBA and CICALICS events, plus a visiting researcher appointment at Fudan University's Nordic Centre (2019-2020). Current work continues through the International Business Research Group, focusing on digital literacies and service ecosystem resilience.

• Service Innovation
• Service Design
• Value Co-Creation
• +4 more

Alok Gupta holds the Curtis L. Carlson Chair in Information Management at the Carlson School of Management, University of Minnesota . He is a Professor in the Department of Information and Decision Sciences , with a career spanning over 25 years. From 2006–2014, he served as Department Chair, and as Senior Associate Dean of Faculty, Research and Administration until 2024. Education: BS, Mining Engineering (1988), Institute of Technology, Banaras Hindu University MS, Mine Electrical Systems (1991), Pennsylvania State University PhD, Management Science and Information Systems (1996), University of Texas-Austin His research focuses on Economic Engineering of systems , emphasizing participant incentives in transactional systems such as the Internet, real-time databases, B2B systems, e-commerce, and Human-AI collaboration. He has published over 90 journal articles, including 50+ in premier journals like Management Science , Information Systems Research , and MIS Quarterly . Recent publications highlight trends in experimental economics , online auctions , information feedback mechanisms , and smart market design . His work bridges information systems , economic modeling , and artificial intelligence . Scientific Awards: NSF CAREER Award (2001) INFORMS ISS Design Science Award (2012, 2011) INFORMS ISS President’s Service Award (2021) INFORMS ISS Practical Impacts Award (2021) AIS Impact Award (2020) AIS Fellow (2016) INFORMS ISS Distinguished Fellow (2014) AIS LEO Award (2021) INFORMS Fellow (2024) He has served as Publisher of MIS Quarterly (2005–present), Editor-in-Chief of Information Systems Research (2017–2022), and in editorial roles for Management Science , ISR , and Journal of MIS . His teaching spans Human-AI collaboration , computer networking, electronic commerce, and decision support at all academic levels.

• Information Systems
• Information Security
• Decision Support Systems
• +6 more

Christian Kowalkowski is Assistant Professor of Marketing at Hanken School of Economics, affiliated with the Centre for Relationship Marketing and Service Management (CERS) in Helsinki. He obtained his PhD in 2008 from Linköping University and holds adjunct professorships in Industrial Marketing and Service Management. His research focuses on service infusion in product firms, relationship dynamics in B2B contexts, service innovation frameworks, solutions marketing strategies, and value-creation methodologies. His work bridges theoretical concepts with practical business applications. Kowalkowski's publications primarily explore the evolution of service-oriented business models, technological impacts on service operations, and pricing strategy development. His research demonstrates consistent focus on service ecosystem development and organizational transformation. Awards recognizing his scholarly contributions include: The Service Industries Journal Best Paper Award (2014) Emerald Citations of Excellence (2015) Literati Network Award for Excellence (2012) Månadens forskare (Researcher of the Month, 2011) He serves in editorial roles for multiple journals including Journal of Services Marketing and Industrial Marketing Management , and participates in PhD supervision and examination committees.

• Service Infusion
• Relationship Dynamics
• Service Innovation
• +2 more

Fidelma White is a Senior Lecturer in the School of Law at University College Cork (UCC), Ireland. She holds a Higher Doctorate (LL.D.) from the National University of Ireland and has been affiliated with UCC since 1995, previously teaching at the University of Sheffield (1991–1995). Her research focuses on commercial law, e-commerce, consumer law, and public sector audit. She has advised numerous national and EU institutions, including the European Parliament and the Competition and Consumer Protection Commission. Education: LL.B. and B.C.L. from UCC (1988–1989), LL.M. in International Business Law (London School of Economics, 1991), and an LL.D. (2009). She also holds postgraduate qualifications in teaching and learning in higher education (2019–2020). Research Interests: White’s work emphasizes digital markets, consumer protection, and EU regulatory frameworks. She has led projects funded by the Irish Research Council and EU initiatives, exploring topics like cross-border online gambling and digital content regulation. Awards: Recipient of UCC’s President’s Award for Excellence in Teaching (2009) and the Partnership Award for Innovative Teaching (1994). She has also contributed to numerous peer-reviewed journals and authored/co-authored books on consumer law and commercial practices. Grants & Collaborations: Over €120,000 in research funding, including a €105k study on EU legal frameworks for online gambling (2019–2024). Collaborations include projects with Mary Donnelly and Louise Crowley at UCC, and international work with institutions like KU Leuven and the European Commission. Teaching: Specializes in commercial law, e-commerce law, and legal education. She has designed innovative programs like the eLaw Summer Institute, integrating technology into legal pedagogy. External Roles: External examiner at UCD, Griffith College Dublin, and other institutions. She also serves on advisory committees for consumer legislation and EU policy initiatives.

• Commercial Law
• E-Commerce Law
• Consumer Law
• +3 more

Timo Rintamäki is an Associate Professor at the Faculty of Management and Business , Tampere University . His research focuses on customer value creation, service ecosystems, and retail innovation, with particular expertise in co-creation, sharing economy platforms, and digital transformation. Research Themes : Customer Value Propositions, Service Ecosystems, E-Commerce, Co-Creation, Retail Experience Design Key Sectors : Retail, Healthcare, Social Media, Public Services Timo’s recent work explores sustainable value creation through collaborative platforms, analyzing customer behavior in online return processes, and optimizing value orchestration in multi-channel environments. His studies span both academic and practical perspectives, including policy implications in healthcare and innovation in consumer cooperatives. His scholarly contributions include frameworks for service experience management, insights into customer data utilization, and models for value co-creation across digital and physical touchpoints. While no specific scientific awards are listed, his interdisciplinary research bridges service science, marketing, and organizational behavior.

• Customer Value
• Service Science
• Retailing
• +4 more

Jochen Wirtz is the Vice Dean of MBA Programmes and Professor of Marketing at the National University of Singapore (NUS Business School). He holds a Ph.D. in services marketing from the London Business School and has held leadership roles, including founding director of the UCLA–NUS Executive MBA Programme and member of the NUS Teaching Academy. His research focuses on service management, intelligent automation, AI, and corporate digital responsibility. A globally recognized authority, he has authored over 20 books, including Services Marketing: People, Technology, Strategy (9th ed.) and Intelligent Automation , with translations in 26+ languages. His awards include the Christopher Lovelock Career Contributions Award (AMA) and the Academy of Marketing Science’s Outstanding Marketing Teacher Award. He advises international firms like Accenture and KPMG and is involved in start-ups such as Dataswyft and TranscribeMe. His work emphasizes ethical AI, service robots, and cost-effective excellence, contributing to both academic research and industry practice. Wirtz’s research spans service robots, platform economies, and luxury services. His recent studies explore generative AI’s impact on service encounters, corporate digital responsibility, and B2B customer experience strategies. He actively engages with industry through consulting, keynote speaking, and executive education.

• Service Management
• Intelligent Automation
• Artificial Intelligence (AI)
• +6 more

Dr Yong Lin is an Associate Professor in Operations and Supply Chain Management at the Department of Management, Birmingham Business School, University of Birmingham. He joined the university in September 2021, having previously held academic positions at the University of Greenwich and Huazhong University of Science & Technology. He has also served as a visiting researcher at the Institute for Manufacturing (IfM), University of Cambridge, and as a research assistant at the Hong Kong University of Science & Technology. PhD in Management Science and Engineering, Huazhong University of Science & Technology, 2002 MSc in Industrial Engineering and Management, Huazhong University of Science & Technology, 1999 Dr Lin’s research focuses on digital transformation and sustainability strategies in operations and supply chains. His key interests include supply chain risk and resilience, digital logistics platforms, business ecosystems, and manufacturing strategies. He explores how digital technologies such as blockchain and RFID can enhance transparency, efficiency, and sustainability across supply networks. His recent publications reflect a strong trend toward digitalization, resilience, and sustainability in supply chains, with studies on modular resilience in multinational platforms, blockchain in remanufacturing, and digitalization in healthcare logistics. His work frequently appears in top-tier journals such as International Journal of Operations and Production Management , Journal of Cleaner Production , and Technological Forecasting and Social Change . Senior Fellow of the Advance HE (Higher Education Academy) Certified Management and Business Educator, Chartered Association of Business Schools (CABS) Chartered Fellow, Chartered Institute of Logistics and Transport (CILT) Dr Lin has led and coordinated several research projects funded by the National Natural Science Foundation of China (NSFC), the 863 Program, and the European Regional Development Fund. He actively engages in industry consulting to transfer research outcomes into practical business solutions. He welcomes PhD applicants interested in digital transformation, sustainability, logistics platforms, and business ecosystems. He is also involved in advising and mentoring graduate researchers in these domains. Dr Lin is affiliated with the Department of Management at Birmingham Business School, where he contributes to research, teaching, and knowledge exchange in operations and supply chain management. His work bridges academic rigor with real-world application, particularly in digital and sustainable supply chain innovation.

• Operations and Supply Chain Management
• Digital Transformation
• Sustainability Strategies
• +5 more

Robert Winter is a Full Professor of Business IT at the University of St. Gallen (HSG), Switzerland, and Director of the Institute of Information Management (IWI-HSG). He serves as Founding Director of HSG’s Executive MBA in Business Engineering and has led the School of Management’s Doctoral Program. His roles include Vice Editor-in-Chief of Business & Information Systems Engineering and current editorial board membership at MIS Quarterly Executive. Education M.Sc. Business Administration (1984), Goethe University, Frankfurt M.Sc. Business Education (1986), Goethe University, Frankfurt Ph.D. in Social Sciences (1989), Goethe University, Frankfurt Venia legendi (1995), Goethe University, Frankfurt Research Interests Focuses on Design Science Research, Enterprise Architecture Management, and governance of digital platforms. His work explores methodologies for collaborative innovation, data-driven transformation, and complexity management in large-scale systems. Key areas include enterprise transformation steering, data mesh adoption, and agile methodologies in public-sector contexts. Key Contributions Developed frameworks for enterprise architecture governance and digital platform ecosystems Authored influential papers on design science methodology and simulation-based research Recipient of AIS Senior Scholars’ Global Best Paper Award (2017) and Herbert A. Simon Award (2022) Professional Roles President of the School of Management Doctoral Program Member of editorial boards for leading journals (e.g., European Journal of Information Systems) Leadership in professional associations: VHB Board (2011–2014), AIS Swiss Chapter President (2012–2016)

• Design Science Research
• Enterprise Architecture Management
• Governance of Digital Platforms
• +5 more