معرفی
Zoe Radnor is a Professor at Bayes Business School, City, University of London, specializing in public service operations management with a particular focus on healthcare systems. Her research bridges the gap between operations management theory and practical public service delivery, with significant contributions to understanding lean methodology, value co-creation, and frailty in healthcare settings.
Dr. Radnor's research interests center on public service operations management, with particular emphasis on lean methodology in healthcare, value co-creation in public services, and frailty assessment and management. Her work explores how operational principles can be adapted to improve public service delivery, particularly in complex healthcare environments. She investigates the implementation challenges of lean thinking, the dynamics of value co-creation between service providers and users, and the experiences of frail older adults navigating healthcare systems.
Her extensive publication record demonstrates a consistent focus on improving healthcare operations through evidence-based management approaches. Radnor's work reveals how lean principles can be adapted to public service contexts, how value co-creation processes operate in public service organizations, and how frailty can be better understood and addressed in healthcare delivery. Her research employs diverse methodologies including qualitative case studies, systematic reviews, and simulation approaches across multiple healthcare settings.
Dr. Radnor has made significant contributions to the academic community through her editorial work, including editing the 'Public Service Operations Management: A Research Handbook' (2015). She has published extensively in high-impact journals across public administration, healthcare management, and operations research fields, establishing herself as a leading scholar in the intersection of operations management and public service delivery.
Her research has practical implications for healthcare managers, policymakers, and service providers seeking to improve operational efficiency while maintaining quality patient care. Through her work on frailty, lean implementation, and value co-creation, she provides valuable insights for enhancing public service delivery in complex organizational contexts, particularly in healthcare where operational efficiency must be balanced with compassionate, patient-centered care.
