Zhening Liu

Zhening Liu serves as a Lecturer (Assistant Professor) in the Department of Management Information, Decisions & Operations at the School of Management, University of Bath, with additional affiliation to the Centre for Healthcare Innovation and Improvement. Based at 10 EAST 4.32, they actively supervise doctoral research and maintain professional connections through ORCID (0000-0002-4979-7837) and direct contact channels.

Research centers on healthcare operations management with specialized focus on telehealth implementation and patient engagement dynamics. Their work employs computer science methodologies including semistructured interviews and case studies to analyze process integration in clinical settings, particularly examining how remote consultation technologies transform hospital care delivery systems and multi-department coordination. Key investigations address influence factors in service delivery optimization within NHS environments.

Recent publications demonstrate consistent thematic progression from foundational frameworks (2024) to empirical multi-department analyses (2025), revealing critical relationships between technological integration and patient engagement metrics in English hospital systems. This trajectory highlights growing methodological sophistication in operations management applications to healthcare innovation.

Scientific recognition includes:

• Academy of Management Operations and Supply Chain Management Division Best Student Paper Award (2025)

As a doctoral supervisor, Liu leads research on remote consultation systems through the Centre for Healthcare Innovation and Improvement, maintaining active collaborations with Brandon-Jones, Brown, Gillison, and Vasilakis. Their supervisory role extends to current PhD candidates exploring healthcare process optimization.

Through the Centre for Healthcare Innovation and Improvement, Liu contributes to interdisciplinary healthcare transformation initiatives, applying operations management principles to redesign clinical workflows and enhance telehealth service delivery across hospital departments.