Vishal Parikh

Dr. Vishal Parikh is a Principal Lecturer in Information Systems and Data Management at Sheffield Hallam University's Department of Computing. His research and teaching focus on service strategy, knowledge management, and IT-enabled service systems.

Academic expertise spans:

• Service management transformations in contact centers
• Knowledge management in cross-cultural contexts
• Psychological contracts in service organizations
• IT project management methodologies

Publications examine organizational changes in customer service delivery systems, particularly the evolution from call centers to multi-channel contact centers. Research employs phenomenological approaches to study knowledge-intensive service environments.

Teaches across undergraduate and postgraduate programs in Information Systems, including modules on Entrepreneurship, Consultancy, and Project Management. Current doctoral research focuses on strategic challenges in electronically transmitted services.