Vasiliki Kostami

Vasiliki Kostami is an Associate Professor in the Information Systems and Operations Management department at HEC Paris. She holds a PhD in Operations Management from the Marshall School of Business, USC (2010), an MSc in Business Mathematics from Athens University of Economics and Business (AUEB), and a BSc in Mathematics from the University of Athens.

Research Interests: Her work focuses on service operations management, particularly modeling service systems under uncertainty. She studies queue management in amusement parks (e.g., Disneyland), quality management in healthcare, inventory optimization in manufacturing, and service design in online labor platforms. Her research bridges operations, marketing, and strategic decision-making.

Teaching: She teaches Data Analytics, Business Analytics, Strategic Decision Making, and Stochastic Modelling across programs including Grande École, Masters, MBA, Executive MBA, and PhD. Her teaching emphasizes practical applications of analytical methods in business contexts.

Academic Contributions: Her research has been published in leading academic journals and presented at international conferences. She previously served as an Assistant Professor at London Business School before joining HEC Paris.