Thomas Maier

Thomas Maier serves as Professor at the University of San Francisco's School of Management and holds administrative roles as Associate Vice Provost for Professional Education and Business Partnerships and Director of Executive Education. With over two decades of industry experience including executive positions at Starwood Hotels and Red Lion Hospitality, his research bridges academia and industry.

Maier's expertise encompasses service system design, revenue management, and generational leadership in hospitality contexts. His current research examines technological transformation in service delivery, particularly automation's impact on customer assistance models. Recent publications analyze diversity leadership frameworks and innovative pedagogy in wine education through game-based learning.

Honors include the University of San Francisco's 2023 Outstanding Teaching Award and 2017 Research Award. His research consistently addresses emerging challenges in hospitality management, from wage policy analysis to sustainable practices in winemaking.