Thomas Grisold

Thomas Grisold is an Assistant Professor of Organizational Design and Business Process Management at the Institute of Information Systems (IWI-HSG) within the University of St. Gallen. His research focuses on process dynamics, business process management, routine dynamics, and computational theorizing. He explores how organizations adapt to continuous change through innovative approaches like process mining, digital trace data analysis, and unlearning frameworks. His work bridges theory and practice, addressing challenges in digital transformation, human-AI collaboration, and organizational agility.

Research Themes:

• Process Mining for sense-making and organizational decision-making
• Design theory for human-AI ecologies
• Unlearning mechanisms to enable organizational innovation
• Managing emergent dynamics in digital ventures
• Metaverse implications for virtual organizing

Recent contributions include frameworks for process mining context analysis, guardrails for human-AI systems, and typologies of organizational unlearning. His work emphasizes interdisciplinary approaches to study socio-technical change and digital infrastructure evolution.

Teaching & Engagement: Develops curricula integrating business process management with routine dynamics. Involved in workshops like the 1st International Workshop on Business Process Management and Routine Dynamics (BPM&RD 2021). Advises practitioners on leveraging process mining capabilities and agile BPM strategies.