Tan Chuan Hoo

Tan Chuan Hoo is an Associate Professor (tenured) and Deputy Head of the Department of Information Systems and Analytics at the National University of Singapore's School of Computing. With a distinguished academic career spanning multiple continents, he brings expertise in digital transformation, healthcare informatics, and enterprise systems to his teaching and research.

His educational background includes:

• B.Sc. (1st Class Honours, National University of Singapore)
• M.Sc. (Accelerated, National University of Singapore)
• Ph.D. (National University of Singapore)

Professor Tan's research focuses on digital transformation, particularly designing, deploying, and evaluating technological innovations. His work centers on two critical areas: digital commerce (provision of digital services such as online shopping aids) and digital organization (ensuring operational efficiency and performance). His research has significant implications for healthcare institutions, corporations, and crisis preparedness and response organizations. He conducts comprehensive analyses using various scientific methodologies including field experiments and mixed methods to understand how digital technologies reshape business operations and enhance societal well-being.

His publication record shows a consistent focus on information systems, with recent articles (2020-2025) emphasizing healthcare informatics, digital transformation, and open innovation. His work demonstrates a clear trajectory toward understanding how technology intersects with organizational effectiveness and societal implications, with increasing attention to healthcare applications and digital crisis management.

Professor Tan has received numerous prestigious awards for his contributions to the field:

• Faculty Teaching Excellence Award, NUS (2024, 2017)
• Information Management Research Award, China Information Economics Society (2023)
• Reviewer Hall of Fame, Journal of AIS (2020)
• Outstanding Associate Editor Award, MIS Quarterly (2016)
• Best Reviewer Award, Journal of AIS (2016)
• INFORMS ISS Design Science Award (2013)
• Honorable Mention, Journal of AIS (2015)

He has successfully advised PhD students and collaborated with public and private entities on research projects. His editorial service as Associate Editor for Information Systems Research and MIS Quarterly, along with board memberships at other leading journals, demonstrates his significant influence in the field. Professor Tan has secured research grants supporting projects on digital crisis preparedness, disaster response technology, and healthcare digitalization.

His research group focuses on understanding how technology can be designed and implemented to support organizations in crisis situations, enhance healthcare services, and improve digital commerce. Current projects include examining digital crisis management, technology for disaster response, and the digital transformation of healthcare services.