Suzanne Hiemstra-van Mastrigt

Suzanne Hiemstra-van Mastrigt is a Professor and Director of the Seamless Personal Mobility Lab at Delft University of Technology's Faculty of Industrial Design Engineering. Her work focuses on human-centered mobility systems, including Mobility as a Service (MaaS), shared autonomous vehicles, and air-rail integration. She holds a PhD from TNO on passenger seat comfort and contributed to the EU H2020 PASSME project improving airport passenger experience.

Her academic journey includes postdoctoral research on airport systems and collaborations with industry partners like aircraft and car manufacturers. She teaches courses on mobility, human factors, and user-centered design, and has supervised numerous student projects.

Notable achievements include the 2016 Best Dissertation Award in Ergonomics and Crystal Cabin Awards recognition for innovative aircraft seat concepts. Her research spans resilience strategies in transport systems, BRT configurations, and pandemic-ready mobility infrastructure.

Media engagements include op-eds on rail travel alternatives and documentaries on sustainable transport solutions. She directs the Seamless Personal Mobility Lab, exploring future mobility scenarios and fostering interdisciplinary collaboration.