Susan Scott

Susan Scott is a Professor of Management and Artificial Intelligence at Imperial College London, holding a joint appointment with the Imperial College Business School and IX, the university’s AI initiative. She previously held academic roles at the London School of Economics and Political Science (LSE), including Professor of Information Systems and Innovation and Faculty Group Lead in the Department of Management. Her research spans Information Systems, Organization Theory, and Technology Management, with a focus on sociomateriality, digital transformation, and ethical innovation.

Scott earned a PhD in Management (Information Systems) from the University of Cambridge, an MSc in Information Systems from LSE, and a BA in History and Politics from SOAS, University of London. Her work bridges theoretical and applied domains, addressing challenges in digital accountability, institutional displacement, and the societal impacts of emerging technologies. She has contributed to major initiatives like the SWIFT financial network analysis and explored ethical dimensions of AI and big tech.

Her articles critically examine topics such as crowd-based accountability, digital undertows in industry standards, and the material-discursive practices shaping organizational practices. Though no awards are listed, her extensive publications reflect a commitment to rigorous qualitative and mixed-methods research, emphasizing phenomenon-focused theorizing in Information Systems.

Scott’s research agenda integrates academic and practical insights, addressing future challenges like AI governance, digital responsibility, and the sociotechnical reconfigurations reshaping institutions and industries.