Susan Meyer Goldstein

Susan Meyer Goldstein is an Associate Professor and Academic Director of the MS in SCM Program at the University of Minnesota's Carlson School of Management. She holds a PhD in Operations Management from The Ohio State University and dual degrees from the University of Minnesota in Operations Management (MBA) and Genetics and Cell Biology (BS). Her expertise spans service process design, operations strategy, and quality management.

• Key research areas: Service Operations, Healthcare Resource Allocation, Supply Chain Risk Mitigation
• Recipient of multiple teaching and service awards including the Carlson School Teaching Award (2011, 2019) and Outstanding Service Award (2016)
• Research focuses on high-contact service variability, supplier relationship dynamics, and global manufacturing labor conditions
• Published extensively in journals like Decision Sciences, Manufacturing and Service Operations Management, and International Journal of Production Research

Her work combines theoretical development (e.g., metaphorical modeling) with practical applications in healthcare and developing economies. She contributes to editorial boards of leading journals and has secured interdisciplinary grants from the Medical Industry Leadership Institute.