Ruphina Ozoh

Dr. Ruphina Ozoh is a Lecturer at San José State University’s School of Information since 2013, with prior teaching experience at North Carolina Central University (2010–2016). She specializes in Information Technology Management, Reference and Information Services, and Serving Disabled Populations, drawing from over 20 years of experience in public library management and community outreach.

• Education: Ph.D. in Organization and Management (2007, Capella University); MSLS in Library Science (1994, Clark Atlanta University); BA in Library and Information Science (1989, University of Nigeria).
• Professional Roles: Assistant Director at Clayton County Library System (2022–), Branch Manager at Henry County Library System (2018–2022), Department Head of Information Services at Gwinnett County Public Library (1999–2003), and other roles in cataloging, reference services, and library automation.

Her research focuses on Information Technology Management and Reference Services, with a strong emphasis on Serving Disabled Populations in public libraries. In 2020, she presented strategies for special needs outreach at the Georgia Public Library Service’s Outreach Conference.

Dr. Ozoh teaches courses on Information Professions and Reference Services, integrating her extensive practical experience in library management and patron engagement. She has authored a dissertation on Patron Attitudes Toward Automated Checkout (2007), but no recent articles are listed.