معرفی
Richard Chua, PhD, MBB, is Professor of Operations at JWMI and program leader for the MBA Operations Management Concentration. As Six Sigma Master Black Belt, he has trained over 10,000 professionals in quality methodologies at Fortune 500 companies.
Co-authored 'Juran's Quality Planning and Analysis' textbook. Research focuses on quality systems implementation, operational excellence frameworks, and organizational change management. Featured in ASQ publications for successful quality transformations.
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