Rich Metters

Rich Metters is the Paul M. and Rosalie Robertson Chair in Business Administration and Department Head of the Information and Operations Management Department at Texas A&M University's Mays Business School. He holds a PhD from the Kenan-Flagler Business School (UNC-Chapel Hill), an MBA from Duke University (as a Fuqua Scholar and Unisys Scholar), and a BA in Economics from Stanford University. His research focuses on service operations, supply chain optimization, and organizational culture within operations management contexts, collaborating with firms like Kroger, Blockbuster, USPS, and American Airlines. He authored the textbook Successful Service Operations Management and has published over 50 academic articles.

• Education:
• PhD, 1993: University of North Carolina - Chapel Hill
• MBA, 1989: Duke University
• B.A., 1982: Stanford University
• Industry Experience: Bank of America, CitiBank, Crocker Bank

His work bridges academic theory and practical applications in logistics, retail operations, and service industry challenges. Research themes include cultural adaptation in operations, inventory management strategies, and profitability enhancements through return policies.