Ratna Devi Pillai

Dr Ratna Devi Pillai is a Lecturer in Organizational Behavior and Management at the School of Business, James Cook University Singapore. She holds a PhD (2019-2024), Graduate Certificate in Research Methods (2018), and multiple advanced qualifications in HR, Finance, and Accounting. Her expertise spans skills development, corporate governance, and experiential learning. Her research emphasizes value co-creation through skills-based volunteering and addresses challenges in CSR implementation for smaller firms. She employs mixed-methods research, including qualitative analysis via MAXQDA and structural equation modeling.

Education:

• PhD in Organizational Behavior, James Cook University (2019-2024)
• Graduate Certificate in Research Methods, James Cook University (2018)
• Masters in Arts (HR Development), Webster University (2002)
• MBA (Finance), Webster University (2001)
• ACCA Certificate, Singapore (2007)
• Bachelor of Economics, National University of Singapore (1990)

Research focuses on aligning employee volunteer skills with organizational goals to optimize manpower and resources. Her work bridges CSR practices with operational efficiency, particularly for SMEs, while advocating experiential learning for skill development. She contributes to high-impact journals like Academy of Management Proceedings and Thunderbird International Business Review.

Advisory roles include nonprofit mentoring and committee service. She combines academic rigor with practical expertise in finance and governance to foster impactful business solutions.