Pantouvakis Angelos

Pantouvakis Angelos is a Professor at the Department of Maritime Studies, School of Maritime and Industry, University of Piraeus. His academic work focuses on the intersection of shipping, tourism, and service quality, with a strong emphasis on employee and customer satisfaction, organizational culture, and sustainability.

• Research Themes: Maritime social sustainability, seafarer job satisfaction, customer journey evolution, and strategic partnerships in shipping.
• Contact: Email apan@unipi.gr | Office: +30 210 4142537

His recent publications explore emotional states in passenger experiences, TQM applications under uncertainty, and agility in maritime operations. He has received international recognition, including the Best Paper and Best Reviewer Awards 2021, for his contributions to maritime research.

His work connects academic theory with practical industry solutions, particularly in optimizing service quality and fostering sustainable performance across global shipping networks. Collaborative projects with institutions like Vilnius UAS highlight his commitment to international research partnerships and innovation.