Angelos Pantouvakis

Angelos Pantouvakis is a Professor in the Department of Maritime Studies at the University of Piraeus, Greece. His academic career is dedicated to advancing knowledge in maritime transportation, shipping management, and service quality within the shipping industry. His work bridges theoretical frameworks with practical applications in the maritime sector.

• Institution: University of Piraeus
• School: School of Shipping and Industry
• Department: Department of Maritime Studies
• Contact: apan@unipi.gr

Professor Pantouvakis specializes in shipping management and maritime transportation research. His work examines critical aspects of the maritime industry including stakeholder experience management, seafarers' job satisfaction, maritime service quality, and social sustainability. His research integrates customer experience frameworks with maritime business contexts, exploring how emotional states, onboard experiencescapes, and social interactions shape passenger behaviors and satisfaction. He has developed theoretical models connecting organizational culture, talent management, and sustainable performance in the shipping industry.

His publication record reveals a consistent focus on empirical research in maritime contexts, with particular attention to global surveys examining seafarers' experiences across different ranks and cultural backgrounds. Recent work has expanded into maritime social sustainability, developing conceptual frameworks and measurement scales that address the social dimensions of sustainable shipping practices. His research demonstrates a progression from traditional service quality studies toward more comprehensive sustainability frameworks that integrate economic, social, and environmental dimensions of maritime operations.

Professor Pantouvakis' work has established important connections between theoretical marketing concepts and practical maritime industry applications. His studies on customer journey evolution in service sustainability provide valuable insights for shipping companies seeking to balance commercial objectives with sustainable practices. The research demonstrates how shipping companies can leverage experience management as a strategic advantage in increasingly competitive global markets.

His academic contributions have focused on practical applications that address real challenges in the shipping industry, with research spanning from talent management and leadership to risk propensity and market orientation. Through his extensive publication record, Professor Pantouvakis has established himself as a significant contributor to maritime business research, with particular expertise in service quality, customer experience, and sustainable practices within the shipping sector.