Nicole Gerber

Nicole Gerber is a Lecturer at the Zurich University of Applied Sciences (ZHAW), affiliated with the School of Life Sciences and Facility Management and the Hospitality Management Competency Group. She holds roles as a project leader, researcher, and coordinator at the Digital Health Lab, focusing on healthcare organization management, service robotics, and digital transformation. Her educational background includes a PhD from Liverpool John Moores University, an MAS in Information Systems, and an MSc in Business Administration.

Research Interests: Gerber's work centers on optimizing non-medical services in healthcare settings, including process management, service robotics, and digitalization in care homes. She explores the integration of technology (e.g., service robots, AI-driven KPI systems) to enhance operational efficiency and resident wellbeing, with a strong emphasis on stakeholder engagement and interdisciplinary collaboration.

Publications: Her recent articles (2014–2025) cluster around healthcare facility management, service innovation, and technology adoption. Dominant themes include robotics in elderly care, standardized service catalogues, process optimization in hospitals, and multi-stakeholder frameworks for healthcare design. Methodologically, she employs mixed-methods approaches, emphasizing practical applicability.

Awards:

• Digital Shaper Engagement Award (ZHAW digital Community, 2023)
• ZHAW SML Exchange Student of the Year (2009)

Projects & Networks: Gerber leads projects like Playful Support for Digital Change in Care Homes and RobotCare. She co-chairs expert groups for Project Management in Healthcare/Higher Education (spm Swiss Project Management Association) and contributes to ISO/TC 304 Healthcare Organisation Management. She is a board member of the ZHAW Digital Health Lab and RobotHub.