Natalie Smith

Dr. Natalie Smith is a Research Fellow at the School of Business, The University of Queensland. Her work focuses on Digital Health transformations, project governance, and leadership in technology-driven projects. She holds a PhD from UQ Business School (2021) exploring organizational leadership's role in transformation outcomes. Previously, she held senior roles in IBM, PwC, Deloitte, and Queensland Health, spanning systems engineering, program management, and risk advisory.

Her research interests include project management methodologies, corporate governance in tech projects, and sustainable professional practices. Notable publications address autoethnography in action research, value optimization in healthcare IT, and part-time work design. Collaborators include Andrew Burton-Jones and Clair Sullivan (Digital Health) and Paula McDonald (workforce studies).

Her career bridges academia and industry, reflecting a 40-year journey from early computing roles to leading large-scale health IT initiatives. Current research emphasizes reducing organizational friction in digital transformations.