معرفی
Dr. Marjan Aslan is a Lecturer in Marketing and Service Management at the Faculty of Business, Government and Laws, University of Canberra. Her research focuses on technology-driven service ecosystems, exploring AI-driven service agents, extended reality applications, and consumer psychology in service encounters.
- PhD recipient from University of Canberra
- Editorial Board Member: Journal of Service Management and Journal of Service Theory and Practice
- Teaching areas: Consumer Behaviour, Service Management, Organisational Behaviour
- Active in UN Sustainable Development Goals related to responsible technology usage and social well-being
She investigates factors influencing consumer and employee experiences in AI-enabled service environments, emphasizing human-AI collaboration and socially beneficial technology deployment.
Marjan has contributed to service management through projects like the ANU Jobfit Application evaluation (2016-2017), examining mobile health care delivery systems.
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