معرفی
Maria Eriksson serves as a Senior Lecturer at Mid Sweden University's Department of Communication, Quality Management and Information Systems (KKI), based at Östersund Campus. She holds a doctoral degree with extensive practical experience in quality development within manufacturing industries, particularly from her early career at Ericsson Telecom.
Her educational background includes completing all Quality Technology & Management courses during her bachelor's studies (2002-2005) at Mid Sweden University, followed by advanced studies culminating in her 2017 PhD focusing on entrepreneurial creation of customer value in commercial experiences.
Dr. Eriksson's research centers on Appreciative Inquiry (AI), sustainability (notably in the SMICE project), and value-based leadership. She explores strength-based learning, customer value creation, co-creation methodologies, and emotional engagement through storytelling. Her work bridges theoretical frameworks with practical applications in quality management systems.
Analysis of her 15 most recent publications reveals consistent focus on quality management implementation (particularly in public sectors), customer experience design, and sustainable development integration. Key trends include methodological innovation (e.g., Attraction Detection Study), cross-sector adaptation of Disney's value frameworks, and circular economy applications in education.
She actively contributes to academic development through teaching in the Risk- and Crisis candidate program and supervising master's theses in Quality Management and Leadership. Her practical work includes the Skolfam municipal project focusing on preventive health-promoting activities.
Dr. Eriksson maintains strong industry connections through ongoing research projects examining quality management transitions in public services and circular material flows, demonstrating commitment to translating academic insights into real-world applications.