Lucy Chen

Associate Professor Lucy Chen is a faculty member at the NUS Business School, National University of Singapore, specializing in the Department of Analytics & Operations. With over 15 years at NUS, she bridges operations management and business analytics in her teaching and research.

• PhD and MSc in Operations Management from Cornell University

Her research explores inventory management, supply chain dynamics, and the intersection of operations-marketing. Recent work investigates corporate behavior around quarterly targets, including publications like Supply Chain Performance with Target-Oriented Firms. She employs immersive teaching methods such as supply chain simulations and role-playing games to engage students.

Lucy's Google Scholar profile reveals 15 years of contributions spanning:

• Strategic inventory optimization
• Behavioral aspects of supply chain decision-making
• Co-opetition models in service clusters
• Impact of financial turbulence on operations
• Cultural influences on inventory behavior
• Architectural innovations in balanced ordering systems

In 2022, her research on target-oriented firms demonstrated how operational adjustments benefit trading partners more than focal companies. She actively mentors students in operations/supply chain management, emphasizing skill transferability to sectors like banking analytics and logistics consulting.