معرفی
Lucia Castro Herrera is an Assistant Professor at the Department of Information Systems, University of Agder, Norway. She holds an MSc in Engineering Management (Crisis, Emergency, and Risk Management) from George Washington University and a BA in Political Science (Foreign Policy & Diplomatic Relations) from Universidad Externado de Colombia. Her research focuses on crisis management, social media in emergency contexts, and process improvement, with a particular emphasis on social media listening practices in public sector crisis operations.
Education:
- MSc in Engineering Management (Crisis, Emergency & Risk Management), George Washington University
- BA in Political Science (Foreign Policy Studies), Universidad Externado de Colombia
Research Interests: Crisis informatics, social media analytics in disasters, emergency management strategies, and organizational resilience. Her work explores how social media listening practices configure within crisis management frameworks to enhance situational awareness and operational continuity.
Teaching: Courses include IS-112 (Service Design & Business Models) and IS-214 (Information Systems Security).
Key Contributions:
- Developed frameworks for social media listening in crisis transitions
- Explored disability inclusion in digital information systems
- Advocated for process improvement in public sector emergency management
Awards: None explicitly listed, but her work has been published in leading venues like ACM Transactions on Social Computing and ISCRAM conferences.
Labs/Groups: Member of CIEM (Center for Integrated Emergency Management), focusing on interdisciplinary crisis research.
