Linda Bergkvist

Linda Bergkvist is an Associate Professor in Information Systems at Karlstad Business School, Karlstad University, and a researcher at CTF – Service Research Center in Karlstad, Sweden. She holds a PhD in Information Systems from Karlstad University (2014), focusing on relational-oriented management of IS outsourcing and business relationship development in collaboration with the IT industry. Her current research emphasizes digitalization, digital transformation, healthcare technology, and data-driven organizations.

Her key research areas include business development with IT, implementation of digital technologies, eHealth innovations, and organizational agility in digital transformation. She has extensively studied welfare technology adoption (e.g., robotic showers for elderly care) and healthcare behavior change via SMS interventions. Collaboration with municipal healthcare systems and IT industries characterizes her applied research.

Linda teaches undergraduate and graduate courses on digitalization in business at Karlstad Business School and has supervised students across all academic levels. Her work bridges theory and practice through projects like the DigitalWell initiative and the Intelligent Shower Solution study, emphasizing user-centric design and agile methodologies. Key themes in her publications include service innovation enablers, healthcare technology challenges, and scaling agile frameworks.

Her research has been presented at conferences such as HICSS, RESER, and Frontiers in Service. Notable contributions include frameworks for outsourcing management and digital transformation models evaluated through an agile lens.