Kevin Neailey

Kevin Neailey is a Senior Lecturer at the Warwick Manufacturing Group (WMG), University of Warwick, specializing in healthcare systems research with a focus on patient feedback mechanisms, healthcare quality measurement, and lean implementation in healthcare settings. His academic credentials include a BSc (Hons) and PhD, with extensive research contributions spanning nearly two decades.

Neailey's research interests center on healthcare systems, particularly examining how digital platforms can improve patient feedback mechanisms within the National Health Service. His work investigates online patient feedback systems, doctor rating websites, and the implementation of lean methodologies in primary care settings. He has conducted extensive research on patient awareness and usage of online feedback channels, revealing important insights about the limited adoption of doctor rating websites in England despite growing digital engagement in other sectors.

His publication record demonstrates consistent contributions to healthcare quality research, with a notable concentration of work between 2010-2018 examining patient feedback systems in the NHS. A review of his articles shows a clear trajectory from broader operations research topics toward increasingly specialized healthcare systems research, with particular attention to the interface between digital technology and patient experience measurement.

• Extensive research on patient feedback systems within the NHS
• Multiple studies examining online patient feedback mechanisms
• Significant contributions to understanding lean implementation in healthcare settings
• Research on healthcare quality measurement and safety systems

Neailey has collaborated extensively with researchers from various institutions including the University of Salford and Loughborough University, demonstrating strong interdisciplinary connections within the UK healthcare research community. His work has been published in reputable journals including the Journal of Medical Internet Research, Quality and Safety in Health Care, and International Journal of Information Management, indicating recognition of his research contributions within both healthcare and operations management fields.