Kathy Gosser

Kathy Gosser is the YUM! Brands Associate Professor of Franchise Management and Director of the Yum! Center for Global Franchise Excellence at University of Louisville's College of Business. She brings 35 years of industry experience from KFC/YUM Brands.

Professional expertise spans:

• Franchise operations and advisory systems
• Restaurant performance measurement
• Organizational learning frameworks
• Customer satisfaction programs
• Team engagement strategies

She developed the Franchise Management certificate program offered at graduate, undergraduate, and executive education levels. Recognitions include multiple teaching awards for excellence in service and curriculum innovation.

Industry leadership includes former Board Chair position for the KFC Foundation and global operations oversight for Taco Bell and Pizza Hut brands.