Johannes Höllerich

Johannes Höllerich is a Lecturer and Research Associate at the ZHAW School of Management and Law, Department of Banking, Finance, Insurance. He focuses on digital transformation in financial services, fintech innovation, and wealth management. His work bridges traditional banking practices with emerging technologies like AI, blockchain, and the metaverse.

Education includes a MicroMaster in Technology and Innovation from RWTH Aachen, a CAS in Financial Service Design, and certifications in leadership and fintech from institutions like the University of Hong Kong and Harvard Online.

Research interests span AI applications in customer service (e.g., chatbots), tokenization of real estate, NFTs in investment, and regulatory challenges in digital advisory. He frequently publishes in journals like Finanz und Wirtschaft and Competence, emphasizing practical industry insights.

Key contributions include analyzing the Zürcher Kantonalbank’s digital advisory processes and exploring metaverse implications for banking. His work highlights human-machine collaboration in financial services and staff training for emerging digital tools.