Inge Hermanrud

Inge Hermanrud is an Associate Professor at the University of Inland Norway, affiliated with the Department of Organisation, Leadership and Management within the Inland School of Business and Social Sciences. She holds a PhD from Nord University (2013) focusing on competence networks in public agencies and ICT use in learning/knowledge sharing. Her work combines academic research with practical insights into public service innovation, digital transformation, and organizational learning.

Education:

• PhD in Organizational Studies, Nord University (2013)
• Master's in Planning, University of Tromsø (1999)

Research Focus:

• Innovation in public sector services, especially eldercare and welfare
• Digital guidance systems in NAV (Norwegian Labour and Welfare Administration)
• IoT applications in social services
• Lean methodologies for process improvement
• Knowledge dissemination in distributed organizations

Key Projects:

• VIT - Guidance and Information Access in NAV
• Smart service ecosystems in elderly care
• Lean mind-set implementation in healthcare

Her work bridges theory and practice, addressing challenges in digital transformation, organizational collaboration, and service delivery optimization. She has contributed to policy-relevant research on public-sector innovation and digital service design.