Gautam Vangala

Gautam Vangala is an Adjunct Professor at Southern Methodist University, specializing in the Department of Management, Strategy, and Entrepreneurship. With over 25 years of experience in financial services, he has held senior management roles in brokerage, distribution, call center operations, and enterprise compliance at major U.S. financial institutions. His academic focus bridges associate/client experience, organizational transformation, and technology implementation.

• MBA in Business Administration (Boston University, with Honors)
• Bachelor of Arts in Economics and Spanish (Denison University)

Research interests span leadership in complex environments, data-driven service model design, and cross-continental team management. His work emphasizes creating inclusive organizational cultures and leveraging analytics for customer experience optimization across physical and virtual platforms.

Teaching responsibilities include MNO 6218 Leadership in a Complex World, reflecting his expertise in managing diverse teams across international settings and virtual landscapes.