معرفی
Filiz BIYIKLI serves as a full-time Lecturer in the Electronics and Automation Department at Kastamonu University's Vocational School, Turkey, holding this academic position continuously since 2009. Her role encompasses comprehensive undergraduate instruction across technical and business disciplines within the Mechatronics Program.
Education:
- Master's Degree in Business Administration (Thesis), Kastamonu University, Institute of Social Sciences (2022-2024)
- Bachelor of Science in Industrial Engineering, Erciyes University, Faculty of Engineering (1998-2002)
Research Profile: Her scholarly focus centers on Quality Management systems, Production and Service Operations optimization, and Customer Relationship Management frameworks. Notably, her master's thesis investigated "The Effect of Emotional Intelligence on Customer Relationship Management," bridging psychological factors with business administration. These research strands reflect practical applications in industrial engineering contexts.
Teaching Portfolio: Over 15 academic years (2008-2025), she has instructed 72 undergraduate courses including Mathematics, Statistics, Quality Assurance, Material Technology, Financial Management, Production Methods, and Entrepreneurship. Her curriculum spans foundational technical subjects and business administration modules, demonstrating interdisciplinary integration within vocational education.