Duygu Eren

Assoc. Prof. Dr. Duygu Eren is an academic at Nevşehir Hacı Bektaş Veli University, serving in the Faculty of Tourism. She holds the rank of Associate Professor and has held previous roles such as Department Chair and Dean's Assistant. Her academic journey includes a PhD from Erzincan University (2007) and a Master's from Mersin University (2003). She has taught courses in Tourism Geography, Marketing, and Research Methods across undergraduate and graduate programs.

• Education:
  • PhD: Organizational Service Orientation's Impact on Business Performance (Erzincan University)
  • Master's: Marketing Approach and Market Orientation in Hotel Management (Mersin University)
  • Bachelor's: Tourism and Hotel Management (Erzincan University)
• Key Roles:
  • Department Chair of Tourism Faculty (2015–Present)
  • Dean's Assistant (2017–2020)
  • PhD Supervisor in Tourism Management

Research Interests: Focuses on service quality, organizational behavior in tourism, destination management, sustainable tourism, and gastronomy tourism. Her work often explores the interplay between employee attitudes, internal marketing, and customer satisfaction in hospitality settings.

Publications: Authored/co-authored over 50 publications, including books on tourism management, service recovery strategies, and cultural heritage tourism. Recent studies address overtourism in Cappadocia, emotional labor in hotels, and servant leadership's impact on service quality.

Advising & Grants: Supervised 30+ graduate theses. Engaged in EU-funded projects on cooperative development and tourism capacity-building. Conducted workshops on research methodologies for tourism academics.

Labs/Teams: Active in the Tourism Research Institute and Gastronomy Department, collaborating on projects related to destination branding and culinary tourism development.