معرفی
Don G. Wardell is a tenured Professor and Francis A. Madsen Scholar in the Department of Operations and Information Systems at the University of Utah's David Eccles School of Business. Holding the David Eccles Faculty Scholar designation, he serves as a key contributor to the school's academic mission through teaching, research, and service.
His educational background includes:
- Ph.D. in Management Science from Purdue University (1990)
- MS in Metallurgical Engineering from University of Utah (1987)
- BS in Metallurgical Engineering from University of Utah (1985)
Wardell's research centers on quality management and statistical process control (SPC), with significant contributions to understanding SPC under non-ideal conditions like autocorrelation. His recent work extends into service operations management, particularly examining service scripting and customer perception. He has pioneered methods for adapting SPC to educational contexts and service industries, challenging traditional assumptions through rigorous probability distribution analysis.
His publication record shows a strong focus on operations management with recurring themes in SPC methodology, service quality measurement, and educational applications of statistics. Articles consistently address practical implementation challenges in both manufacturing and service environments, with increasing attention to customer experience metrics in service operations.
His scientific recognition includes:
- Production and Operations Management Society’s Most Influential Paper Award (2015)
- Multiple university-level teaching honors including the Calvin S. Hatch Prize (2020)
- Brady Superior Teaching Award (awarded 2024, 2015, 1999)
- Distinguished University Teaching Award (2007)
- Purdue University Dissertation Competition Winner (1991)
Wardell maintains active industry engagement through consulting with organizations including American Express, Utah Transit Authority, and the LDS Church Family History Department. His teaching philosophy emphasizes critical thinking development and student-centered learning, reflected in his receipt of the Center for Disability Services Teaching Award (2007). He has taught internationally in Costa Rica (in Spanish) and Spain, and serves on editorial boards for Production and Operations Management and IIE Transactions.
