Daphne Dekker

Daphne Dekker is a Lecturer in the Department of Organizational Psychology at the Vrije Universiteit Amsterdam’s Faculty of Behavioural and Movement Sciences. She holds an ancillary role as a Medewerker (staff member) at Hotelschool The Hague since February 2023. Her research focuses on hospitality management, guest experience optimization, and the behavioral traits of employees that drive service excellence. Key themes include sustainable development in the hospitality industry, organizational psychology principles applied to service industries, and the role of education in fostering genuinely hospitable behaviors.

Her research interests are reflected through topics like 'Guest Delight,' employee behavioral traits (e.g., extraversion, emotional stability), and the holistic integration of service quality with organizational culture. She frequently publishes in tourism management, hospitality education, and professional practice journals.

Current courses taught include Management and Organisation, Negotiation, and Psychological Communication 2: Professional skills. Her work bridges academic research with practical applications in hospitality education and industry sustainability challenges.