معرفی
Clara Iversen serves as a Senior Lecturer at Uppsala University's Department of Social Work, holding the academic merit of Docent. Her work bridges social psychology and practical healthcare applications through rigorous conversation analysis.
Her research centers on interaction dynamics across critical domains: suicide prevention helplines where she examines racial discourse and empathy calibration; dementia care involving social robots where she investigates emotional labor and ethical frameworks; and child welfare interviews analyzing agency and disclosure. Her methodology consistently employs conversation analysis to dissect institutional interactions, revealing how professionals navigate tensions between policy constraints and human needs.
Analysis of her 15 most recent publications (2022-2025) shows a pronounced shift toward technology-mediated care (robotics in dementia care) while maintaining core focus on crisis communication. Key thematic clusters include: (1) ethical dilemmas in non-human care agents, (2) anti-racism implementation within unconditional support frameworks, and (3) emotional labor in third-party help-seeking scenarios. Her work increasingly integrates posthumanist perspectives with practical intervention design.
Iversen maintains active collaborations with Marcus Persson, David Redmalm, and Marie Flinkfeldt across multiple publications. She has authored the doctoral thesis Making Questions and Answers Work: Negotiating Participation in Interview Interaction (2013) and co-edited Samtal i socialt arbete (2022), establishing herself as a key contributor to conversation-analytic approaches in social work practice.
