Carlos Palacios Castañeda

Carlos Palacios Castañeda is an Adjunct Professor at IE University, Spain, specializing in Analytics for Financial Services and AI in Banking. He holds extensive corporate experience in retail banking transformation, spanning over 25 years with senior roles at Santander Spain and Santander UK, including Director of Transformation since 2022. His career includes strategic leadership in customer development, product management, and CRM.

Academically, he has taught at IE University since 2020 and served as a Certified Internal Trainer at Santander Academy (2021). He holds a DEA in Senior Management from Universidad Rey Juan Carlos (2006), a Business Administration degree from ICADE Comillas (2003), and postgraduate diplomas in Business Analysis from Lancaster University (1999) and International Business from ICADE Comillas (1999).

Prior to banking, he led consulting projects at BCG, Indigo Value Analysis, and PwC, focusing on financial services across Europe. His expertise bridges advanced analytics, AI adoption, and customer-centric banking strategies.