Bob Black

Bob Black serves as an Adjunct Professor in Emerging Technology at the Farmer School of Business, Miami University, while holding the role of Assistant Director of IT Process & Planning. He leads IT service management initiatives focused on process improvement, service design, and automation. His academic contributions include teaching CSE148 (MS Excel) and supervising internships in Data Visualization, User Experience, and Data Integration.

Education:

• B.S. in Business Administration from Miami University

Research & Teaching Focus: Combines decades of project management expertise with IT service design to deliver practical solutions for modern educational institutions. Specializes in Agile methodologies, Excel/SQL mastery, and bridging IT processes with user needs. Recent work emphasizes automation, metrics-driven service optimization, and integrating UX principles into IT service delivery.

Recent Themes in Articles: Highlights include advancing IT service excellence through automation (e.g., bot implementations), refining KPI selection and measurement strategies, and adapting IT services to pandemic challenges. His work bridges academic and operational IT realms, emphasizing service reviews, artifact analysis, and cross-functional collaboration.

Advising & Grants: Oversees year-round internships focused on data-driven projects. No specific grants mentioned, but his work exemplifies applied research in educational IT innovation. Leads an IT team dedicated to continuous improvement in service management processes.

Labs & Teams: Manages an IT Process & Planning team at Miami University, fostering collaboration between IT operations and academic units through structured service management frameworks.